Terms of Service
By booking the services from Valentina Psychic you are agreeing to be bound by the following Terms and Conditions of Use.
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All reading services are available to be purchased internationally.
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calendar & availability
Slots are available to book on a 2 week ahead booking schedule. This includes anyone who is looking to redeem a 1-1 Groupon private session voucher. Should there be a slot you wish to book further than 2 weeks ahead please contact and advise preferable times/dates and we'll respond within 24 hours to come a mutual agreement on a suitable date and time for both the customer and the merchant. Valentina aims to find a suitable time/date to avoid disappointment.
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1-1 Private Sessions
All sessions are to be paid for beforehand via your chosen payment method.
Policy on lateness, cancellation and no-shows: You can reschedule your appointment at least 48 hours before your appointment through Acuity. I will wait 10 minutes for you to arrive before you are declared a “no show.” No shows do not get refunds. Private readings are conducted via the Private Session Chat box located in the bottom right hand corner of the website. Email readings will be sent via Wix Email within 24 hours of date/time of purchase.
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Tarot readings (same day service)
When making a same day tarot reading service please note that you will receive your reading via WIX email, the reading will be conducted and sent within 24 hours upon the time of receipt of purchase. A PDF copy of your reading will be sent to you, once this reading has been sent the order will automatically be marked as fulfilled.
If we encounter any issues conducting your email reading we will be in contact directly with you to discuss via the email address provided at time of making a purchase.
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Shop & reading hours
Your reading will be available and sent via Wix Email within 24 hours of purchase if ordered before 5pm BST Monday to Friday. If you order after 5pm BST your reading will be sent the following day shortly after the Shop Opens. Any orders received on Friday after 5pm BST, Saturday or Sunday you will receive your answer the following Monday before 10am BST.
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Monthly tarot subscription service
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Billing Periods
Please note this plan is auto-renewed each billing month unless otherwise cancelled. You are entitled and liable to cancel the plan at any given time.
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Private 1-1 Sessions - Must be booked and used within the same billing month. Failure to use your sessions means you will automatically loose them when the membership auto renews at the start of each month. To book in your session please contact Valentina to arrange a suitable time & date. Upon arranging this you will receive a confirmation email notifying you that your session has been booked.
Forecast Readings - will be emailed to your email address that you've provided on the last Monday of each month.
We do not provide any refunds on plans.
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Groupon Service
All Groupon vouchers must be redeemed via the contact page, you must submit your security code within the form to redeem your voucher. Once received you will receive a further email within 24 hours on instructions on how to book either a 1-1 private reading or a 2 question 2 answer reading.
For 1-1 reading services with security code redemption please allow 24 hours after instructions have been emailed to allow for your coupon to be uploaded and available for use. Please note your security code is your promotional code upon checkout the total will be at time of booking a slot. If you need to reschedule your appointment please notify us within 48 hours of your booked session. Internet connection required. Arriving late may result in loss of appointment, no refund will be offered. Expires 90 days after purchase. Voucher is non-transferable. May be repurchased every 30 days.
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Applies to All Services Listed Above
If for any reason Valentina Psychic is unable to conduct your reading due to illness or un-foreseen personal circumstances
you will be notified via wix email and options of either re-scheduling if it's a private 1-1 session or advising when your email reading can be sent to you. You will be entitled at this point to ask for a refund if the options advised are not suitable for you.
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Cancellation Policy
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48 hour advance cancellation notice is required please use the contact us section to notify us. We will only offer a re-schedule based on the available time/dates we have available at current. Please note failure to re-schedule will result in a 50% refund only due to the slot being reserved and the session not being conducted.
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Services Agreement: Tarot readings are services, not goods. Please shop mindfully before ordering a service. Feel free to reach out via contact us if you have any questions You can also see testimonials from my clients on my site for further information.
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NO REFUNDS POLICY on services
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I do not offer refunds for my services.
My intention is to offer a trauma-friendly, secure container for your highest and best. As a reader, I am always in the process of growing my practice and my expertise.
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Code of Ethics:
I do not practice predictive tarot. Tarot can only serve as a mirror for the present moment. As a tarot reader, my goal is to act as translator between the client and their guides/higher self. My intention is always to offer words that have client’s highest and best interest at heart.
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I do not read tarot for anybody who is not present or able to consent to the reading (i.e. a family member, a partner, a friend, etc). If you want a reading about a relationship, we will focus on your needs, experiences, etc.
I will interpret the cards to the best of my ability, will conduct the reading with honesty and openness. If, for whatever reason, I cannot serve you, I will offer a full refund and refer you to another practitioner.
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I am not a licensed mental health professional. Tarot is not a substitution for counselling, mental health services, or psychotherapy. Neither am I qualified to give financial, medical or legal advice.
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All client sessions are completely confidential and will never be revealed to a third-party.
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All clients must be 18 years or over when purchasing a service.
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I reserve the right to refuse to do a reading for a question that I cannot answer, goes against this code of ethics, or my own personal boundaries and ethics.
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Before booking any service with Valentina Psychic - please ensure you have read and understood our disclaimer.